Terms & Conditions

The following Terms and Conditions apply to your access to and use of our online store and the supply of goods ordered via our store. By ordering goods from our online store, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.

Buyers

You may buy goods offered online by us by completing the requirement process available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable national laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and payment against the order made. If payment is made for the purchase and we cancel the order, we will notify you and refund your payment deducting delivery charges and applicable government levies, at our discretion.

Products

The items displayed in the website are the products for sale & home delivery to buyers.

Price

The amount in BDT declared below each product which may vary (increase or decrease) from time to time under the sole discretion of the company.

 

Access to the Site and User Account

You need to provide authentic information to create your User ID. You must be careful in maintaining the security of your account. If any unauthorized users access your account or you face any other types of security breaches, you have to notify us immediately. We will not be liable for any erroneous or fraudulent acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

 

Availability of the site SSG e-shop 

Although SSG e-shop is committed to offer you the best service possible, SSG e-shop makes no promise that the services at the SSG e-shop   Site will meet your requirements. We cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to by email at eshop@ssgbd.com and we will attempt to correct the fault as soon as we reasonably can.

Your access to the SSG e-shop Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. SSG e-shop will attempt to restore the service as soon as it reasonably can

 

Orders

You must provide correct information as we require you to enter into our website to make purchases from our online store. Once you submit an order, you cannot cancel it after 30 minutes of submission of your order. All orders are subject to acceptance by us, at our discretion.

 

Large Transactions

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

 

Order Cancellation

You can cancel the order by contacting with our designated call center or person within 30 minutes after the order made.

Special offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms and Conditions before the special offer was terminated.

 

Prices

All prices are in BDT. Prices include full value of products unless indicated otherwise but exclude delivery charges and applicable government levies. All prices are subject to change without notice.

 

Payment

The full payment for your order (including the product price, applicable delivery charges and government levies) to be made from your credit card in advance. However, if you request we may allow cash or credit card (only Visa and MasterCard) payment on delivery. If you request, we can also send a Card Swipe Machine with our delivery representative for your convenience. Simply swipe your card when you receive the order.

 

Errors

Despite anything else in these Terms and Conditions, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and will refund your money.

System or service error would be settled on the basis of service as an exception. As an exemption basis every error would be addressed & settled.

 

Availability

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and will refund your money. If you order products and some are not in stock, you agree that we may fill that part of your order for which stock is available.

 

Delivery

We shall deliver products against your order within 2 hours after placement of orders for people residing in Gulshan, Banani & Baridhara. For the rest of Dhaka city, we shall deliver within 5 hours in the same day if the order is placed on or before 4:30 pm. You can also choose your convenient day, time and location, and we will send the products during that time and at that place. However, we do not make any delivery other than the duration “09.00 am to 08.00 pm every day”.

Damage

If you receive any goods in a damaged condition, we only will send replacement goods at our discretion if you notify us within 3 days of the delivery date. We may ask you to provide proof of the damage as a condition of replacement.

While taking delivery, you will not be allowed to get any replacement without raising any valid reason. In case of replacement of product, you have to inform the matter to the concerned person while taking delivery. No payment will be refunded; only the product will be replaced.

 

Returns

We believe in making profit through customer satisfaction. For that reason, if any customer is not happy with our service or delivered products, he/she can inform us immediately and we will take the necessary actions as soon as possible. However, SSG e-shop  will not allow any refund or replacement for the products of following conditions:

  • Damaged products due to misuse
  • Used products

 

Risk

Risk of damage, loss or deterioration of goods passes to you on delivery in accordance with these Terms and Conditions.

 

Title

Goods ordered by you remain our property until you pay for them in full.

 

Product guarantees or similar

To the extent legally permitted, we exclude all conditions, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any product supplied by us, other than those implied by statute which may not be legally excluded. Any liability we may have to you implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying of the products again of the goods, at our option.

 

Limitation of liability

To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of products via our website or the use of such products by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on Terms and Conditions or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and Conditions.

Advertising & sponsorship

You may notice advertising and sponsorship in our website. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the SSG e-shop  site complies with relevant laws and codes. SSG e-shop  shall not be responsible for any error or inaccuracy in advertising and sponsorship material.

 

Indemnity

You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms and Conditions, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to products supplied by us.

 

Contacting us

You can contact us using any of the following methods:

 

Notices to you

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

Excusing events

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms and Conditions by events or causes beyond our reasonable control. We will endeavor to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and refund your money.

Entire Agreement

These Terms and Conditions set out the entire agreement between you and us concerning its subject matter and supersede all prior communications.

Alterations

We may alter these Terms and Conditions from time to time by posting the altered version on our website without advance notice. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms and Conditions only apply to products ordered via the website after the alteration takes effect.

Service area

Currently this service or delivery shall be restricted in Dhaka Metropolitan area except some outskirt of the city & few areas of old Dhaka. However, we will cover other areas of the country on priority basis in foreseeable future.

Applicable law

These Terms and Conditions are governed by Bangladesh Laws. Revocable

Privacy policy

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so, we collect personal information from you that we consider necessary for achieving this purpose.

Below are some of the ways in which we collect and store your information:

  • We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
  • We also store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses chaldal.com or advertisements and other content served by or on behalf of chaldal.com on other websites.
  • To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from SSG e-shop if your computer supports such capabilities.

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Super Star Group, our users, or others. This includes exchanging information with other companies and organizations for fraud protection.