Return and Refund
Return will be accepted only-
- If the product is wrongfully delivered, different from what was offered then returns will be accepted and will be exchanged with the correct/ordered product.
- If the product is dead on arrival-Must be informed within 1 day after receiving the product.
- If valid warranty/guarantee card or sales invoice is available.
- If the Product/s is returned in original product packaging.
- If returned items are not worn out.
Return request will not be accepted if-
- The products are damaged due to misuse of the product
- Product warranty period expired/ warranty card code does not match with the product code
- Tempered product
- Customer must check the product while receiving the product.
- To be eligible for a refund, Customer/s must return the product/s within 15 calendar days from delivery date to SSG E-Shop office. The product/s must be in the same condition as it was received or delivered.
- Customer/s can claim for refunds within 30 calendar days from the date of delivery. After 30 days you will not be eligible for a refund.
- The money will be refunded with the original payment method or SSG E-Shop’s preferable payment method on the invoice amount of the returned product.
- Refund request will be accepted if SSG EShop Fails to deliver the product on time. (1-5Days Inside Dhaka; 3-10Days Outside Dhaka).